Refund policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unused, undamaged, and in its original packaging. You will also need your receipt, order confirmation, or other proof of purchase.
To request a return, contact us at support@ridefurfree.com before sending the item back.
Approved returns must be sent to:
4445 S Muirfield Dr, Millcreek, Utah 84124
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. Original shipping charges, when applicable, are nonrefundable.
If your return is approved, we will provide return instructions. Items returned without first receiving approval may not be accepted.
You can contact us with any return questions at support@ridefurfree.com
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery and contact us promptly if the product is damaged, defective, or incorrect.
Include your order number, a description of the issue, and clear photographs showing the problem. After reviewing the claim, we will arrange an appropriate replacement or refund when applicable.
RideFurFree will cover reasonable return shipping costs for confirmed damaged, defective, or incorrect items.
Nonreturnable Items
We cannot accept returns for:
- Products that show signs of use, damage, misuse, or excessive wear
- Items returned without their original packaging
- Items sent back without prior return authorization
- Gift cards
Contact us before returning an item if you have questions about its eligibility.
Exchanges
We do not currently process direct exchanges.
The fastest way to receive a different item is to return the original product. Once the return is approved, you may place a new order separately.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, contact us at support@ridefurfree.com